Service Availability
mourixa’s platform is accessible 24/7, allowing you to shop, track orders, and manage your account at your convenience. However, service availability may occasionally be affected by scheduled maintenance or unforeseen technical issues, which will be communicated promptly.
Order Processing
Orders are processed in the order they are received. Accurate and complete order information must be provided to ensure timely and correct delivery. Any discrepancies or issues with orders should be reported immediately for resolution.
Delivery Terms
mourixa guarantees timely deliveries, but delivery times may vary based on location and other factors. We will provide real-time tracking and updates to keep you informed about the status of your delivery.
Pricing and Payment
All pricing for services provided by mourixa will be communicated clearly and agreed upon before service commencement. Payments must be made according to the agreed terms. Any changes in pricing will be communicated in advance.
Cancellations and Returns
Cancellations must be made within a specified time frame to avoid charges. Returns and refunds are handled according to our return policy, which ensures that products are returned in their original condition within the designated period.
Liability
mourixa is committed to the safe handling of your products. However, we are not liable for any damages or losses incurred due to unforeseen circumstances beyond our control. Insurance options are available to provide additional protection for your goods.
Customer Responsibilities
Customers are responsible for providing accurate information, ensuring products are ready for pickup, and adhering to mourixa's guidelines and policies. Cooperation with our team is essential for efficient service delivery.
Confidentiality
mourixa respects your privacy and is committed to protecting your confidential information. We adhere to strict data protection policies and ensure that your information is used solely for the purpose of providing our services.
Modifications to Services
mourixa reserves the right to modify or discontinue any service at any time. We will notify customers of any significant changes in advance to minimize disruption.
Dispute Resolution
In the event of any disputes, mourixa aims to resolve issues amicably and promptly. Customers are encouraged to contact our support team for any concerns or grievances.
