01 What services does mourixa offer?
mourixa.com provides a comprehensive range of e-commerce services, including unloading, storing, picking, packaging, loading, and delivering goods. We support businesses of all sizes to ensure smooth and efficient operations.
02 How can I start selling with mourixa?
To start selling on mourixa.com, contact us and our Vendors Manger will be happy to provide all the necessary information. We will sign a partnership contract that will set all the obligations between us and you have to provide the necessary legal documents and your bank account to transfer to you the monthly sales balance.
03 What makes mourixa different from other e-commerce platforms?
mourixa.com focuses on lean operations, customer satisfaction, and cutting-edge technology. We offer high-end e-commerce services, hassle-free operations for vendors, and a delightful shopping experience for customers. Our commitment to excellence and innovation sets us apart.
04 How do I manage my inventory with mourixa?
mourixa.com robots will send daily PDF report to the address set in the contract, that will show the available items and quantity sold or received and the balance quantity.
05 What are the costs associated with using mourixa services?
mourixa.com will cut 10% of each invoice, and the customer who order will pay for the delivery charge.
06 How can I track my order?
You order will be dispatched as soon as we received it, live tracking to your package is available via Mourixa application.
07 How can I stop receiving emails from mourixa?
If you wish to unsubscribe from our email list, simply click the 'Unsubscribe' link located at the bottom of any promotional email you've received from us.
08 Is my information confidential with mourixa?
Rest assured, any information you provide to mourixa.com is strictly confidential and protected. We value your privacy and uphold the highest standards of data security.
09 What is your return and change policy?
At mourixa.com, we want you to be completely satisfied with your purchase. Please refer to our Returns and Exchanges policy on our website for detailed information on how to initiate a return or exchange.
10 Why has my preferred product been discontinued? Can you recommend an alternative?
We understand your disappointment. Product availability sometimes changes to make room for new items. Please reach out to our customer support team at customer-service@mourixa.com for recommendations on similar products that might suit your needs.
11 How can I get in touch with your customer support team for further assistance?
For any additional questions or concerns, please reach out to our dedicated customer support team via email or phone customer-service@mourixa.com
12 Do you offer any special amenities or services for storing delicate or sensitive items?
Yes, we can provide air-conditioned rooms for delicate or sensitive items upon a special agreement.
13 Is the warehouse facility equipped with security measures such as surveillance cameras and access controls?
Yes, all our buildings are monitored with CCTV, and security guards are available 24/7. Additionally, our buildings are equipped with the latest fire-fighting systems.