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Our Policies

Learn how our clear and straightforward policies ensure a seamless experience. From privacy and returns to delivery and fair use, our policies are designed to make every interaction with mourixa simple, transparent, and secure.

Privacy Policy

At mourixa we prioritize your privacy 

  • Data Collection: We collect your name, address, email, and payment details solely to process orders and improve services.
  • Data Usage: Your information is used for order fulfillment, communication, and resolving issues.
  • Third-Party Sharing: Data may be shared with delivery partners and payment processors but will never be sold to third parties.
  • Data Security: All transactions are SSL-encrypted, and payment details are handled via PCI-compliant gateways.
  • User Rights: You can request access, correction, or deletion of your data by contacting customer support.

Cookies Policy

To enhance your browsing experience, mourixa uses cookies.

  • Types of Cookies: Essential cookies for functionality and analytics cookies to improve performance.
  • Consent: By using our site, you consent to the use of cookies, which can be managed through your browser settings.
  • Opt-Out: Disabling cookies may affect your browsing experience.

Return and Refund Policy

We are committed to ensuring customer satisfaction.

  • Eligibility: Returns are accepted within 14 days if items are unused and in their original condition and packaging.
  • Defective Products: Defective items must be reported within 8 days of delivery for replacement or refund.
  • Process: Initiate returns through your mourixa account. Refunds are processed within 7-10 business days after inspection.

Delivery Policy

mourixa ensures a smooth delivery process.  

  • Shipping Responsibility: Sellers handle shipping. mourixa facilitates tracking and communication.
  • Estimated Delivery: Times vary by seller and are displayed at checkout.
  • Delays: We’ll notify you of any delays and assist in resolving delivery issues.

Order Cancellation Policy  

We offer flexibility for managing your orders.  

  • Cancellation Window: Orders can be canceled within 24 hours, provided they have not shipped.
  • Process: Contact customer support to request cancellations.
  • Shipped Orders: Once shipped, cancellations are not possible, and the return policy applies.

Complaints Policy  

We value your feedback and aim to resolve complaints efficiently.

  • Submission: Submit complaints via the “Contact Us” page or through customer support.
  • Response Time: We’ll acknowledge your complaint within 48 hours and resolve it within 5 business days.
  • Escalation: Unresolved complaints may be escalated to the seller or mediated by mourixa.

Liability Policy  

mourixa acts as a facilitator and defines its responsibilities clearly.  

  • Platform Role: We connect buyers with sellers but are not responsible for product quality.
  • Seller Responsibility: Sellers are accountable for product accuracy and fulfillment.
  • Platform Limitations: mourixa is not liable for indirect or incidental damages but will assist in resolving disputes when possible.

Service Availability Policy  

mourixa is accessible whenever you need it.

  • Access: Our platform is available 24/7 for shopping and order tracking.
  • Maintenance: Service may occasionally be interrupted for maintenance, with advance notice provided.

Accessibility Policy

We strive to make mourixa user-friendly for everyone.

  • Languages: Available in Arabic and English.
  • Navigation: Intuitive menus and search functionality enhance accessibility.
  • Feedback: Share your accessibility feedback via the “Contact Us” page.

Fair Use Policy

We ensure fair and proper use of the mourixa platform.

  • Prohibited Activities: Fraud, abuse, or false claims are strictly prohibited.
  • Account Suspension: Accounts violating policies may be suspended or terminated.
  • Reporting Violations: Report suspicious activities directly to our support team.